Stories drawn one line at a time.
Stories drawn one line at a time.
Delivery and Returns
This page covers open-edition prints bought through this website. Commissions are different and are covered in the Commission Terms.
Prints are sent from the United Kingdom. Each one is packed in protective packaging suited to its size, with rigid backing or a tube so the surface is protected in transit.
To be confirmed before launch: dispatch time, delivery cost, carrier, and which countries are shipped to. These are Kevin's to set and have deliberately not been invented.
If a print arrives damaged, is faulty, or is not what you ordered, get in touch and it will be put right with a replacement or a full refund, including the delivery cost you paid. Keeping the packaging and sending a photograph of the damage helps with the carrier claim, but is not a condition of your refund.
This applies to everything sold here, including commissioned work. Your rights under the Consumer Rights Act 2015 — that goods are as described, of satisfactory quality and fit for purpose — cannot be signed away, and nothing on this page limits them.
Open-edition prints can be returned. Under the Consumer Contracts Regulations 2013 you have 14 days from receiving your order to tell us you want to cancel, and a further 14 days to send the print back.
To start a return, use the contact form with your order number and the return address will be confirmed.
A commission is drawn to your brief and cannot be sold to anyone else. For that reason the 14-day cancellation right does not apply to commissioned work once it has been accepted and started. This is the exemption in the Consumer Contracts Regulations 2013 covering goods made to a customer's specification or clearly personalised.
That is not a way of avoiding responsibility. If a finished commission arrives damaged, or is not what was agreed in writing, it will be put right. The full position is set out in the Commission Terms.
Anything not answered here, please get in touch.
This page describes how PencilARTbyBee operates and is written in plain English. It is not legal advice, and it should be reviewed by the business owner — and ideally a solicitor — before the site goes live.
